Device support - All Kanso 2 articles

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All troubleshooting tips for your Kanso^® 2
Sound Processor

Our collection of quick fixes for the most common issues people have with their Kanso 2^® Sound Processor.

My battery doesn't last as long as expected, even when it's fully charged.

My sound processor won't turn on or charge.

My sound processor turns off unexpectedly.

I hear a buzzing sound or distorted speech.

The sound quality from my sound processor is poor, distorted or abnormal.

I cannot hear any sound, or the sound comes on and off.

The sound is too loud or uncomfortable.

I want to make sure my sound processor is receiving sound.

I cannot hear sound from a wireless accessory.

I have lost my sound processor.

My sound processor feels very warm.

My sound processor does not attach as strongly as usual.

I'm experiencing tightness or discomfort at my implant site.

My sound processor got wet.

I can't hear sound when I use a wireless accessory.

My remote control won't change programs or adjust volume.

My sound processor doesn't pair with my remote control.

The Nucleus® Smart App says my sound processor is unavailable.

The green indicator light on the back of my home charger does not light up.

The indicator light on the front of the home charger is flashing orange.

The indicator light on the front of the home charger is displaying a steady orange light.

The indicator light on my sound processor is flashing orange within the home charger while it's connected to a power source.

The indicator light on my portable charger doesn't light up.

While using the portable charger I hear four long beeps.

The indicator light on the portable charger is flashing orange.

The indicator light on the front of the portable charger is displaying a steady orange light.

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