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Updated 17 May 2020Kanso® 2Apps and accessories

My sound processor doesn't pair with my remote control.

  1. Does your remote control have power?

    Make sure your remote control is turned on and “awake”.

  2. Give your two devices enough time to pair.

    To pair your sound processor to your remote control:

    • Turn off your sound processor and remote control.
    • Turn on your sound processor and remote control. They must both be on and “awake” at all times while pairing.
    • Place the coil of your sound processor onto the back of your remote control.
    • Your remote control will show pairing in process.
    • Your remote control then shows successful pairing of either your left (L) or right (R) sound processor.

    If you have two sound processors (bilateral), repeat the above steps for your second sound processor.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.