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Updated 20 April 2022Kanso® 2Apps and accessories

I'm having trouble connecting my ReSound hearing aid to the Nucleus® Smart App on my Android™ device.*

  1. Is your hearing aid compatible?

    You can check compatibility by visiting cochlear.com/compatibility.

  2. Is your Android™ device compatible?

    To confirm compatibility, your Android device must be listed on both Cochlear's Sound Processor and App Compatibility page and ReSound's compatibility page.

  3. Un-pair then re-pair your sound processor and hearing aid to your compatible Android device

    You can refer to the Bimodal Control Users Guide for detailed instructions.

  4. Re-pair your sound processor and hearing aid to the Nucleus Smart App

    You can refer to the Bimodal Control Users Guide for detailed instructions or watch the How to video. If pairing is unsuccessful, contact your audiologist to have your hearing aid linked to your sound processor.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.