All troubleshooting tips for your Nucleus® 6
Sound Processor

End of support. After March 31st 2023, you will no longer be able to purchase parts and accessories for all Nucleus® 6 Sound Processor and Cochlear will no longer be able to repair out-of-warranty sound processors. For more information, visit our End of support, information page.

How to upgrade to the Nucleus 8 Sound Processor.

Updated 11 August 2022

My battery doesn't last as long as expected, even when it's fully charged.

Updated 14 March 2018Nucleus® 6Power and batteries

My sound processor won't turn on.

Updated 14 March 2018Nucleus® 6Power and batteries

My sound processor won't turn off.

Updated 14 March 2018Nucleus® 6Power and batteries

My sound processor switches on or off by itself.

Updated 14 March 2018Nucleus® 6Power and batteries

The sound quality from my sound processor is poor, distorted or abnormal.

Updated 14 March 2018Nucleus® 6Sound

I cannot hear any sound when I turn on my sound processor.

Updated 14 March 2018Nucleus® 6Sound

The sound on my sound processor is too quiet or muffled.

Updated 14 March 2018Nucleus® 6Sound

The sound from my sound processor comes on and off.

Updated 14 March 2018Nucleus® 6Sound

The buttons on my sound processor don't respond as they should.

Updated 14 March 2018Nucleus® 6Usage and care

Plug-in accessories fall off my sound processor because connections are too loose.

Updated 14 March 2018Nucleus® 6Usage and care

I have lost my sound processor.

Updated 14 March 2018Nucleus® 6Usage and care

I have accidentally damaged my sound processor.

Updated 14 March 2018Nucleus® 6Usage and care

I want to return a sound processor I have on loan.

Updated 14 March 2018Nucleus® 6Usage and care

I can't hear sound from an audio accessory with a cable.

Updated 14 March 2018Nucleus® 6Accessories

I can't hear sound with a wireless accessory.

Updated 14 March 2018Nucleus® 6Accessories

The indicator light on my battery charger is flashing orange.

Updated 14 March 2018Nucleus® 6Accessories

The indicator light on the battery charger shows a fully charged battery is still charging.

Updated 14 March 2018Nucleus® 6Accessories

Browse articles based on topics

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Accessories

I need help with my accessory

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.