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Updated 17 May 2020Kanso® 2Power and batteries

My sound processor turns off unexpectedly.

  1. Make sure your battery has enough power.

    Charge your battery sufficiently before you try to use it.

  2. Ask your hearing health professional if 'Auto power off' is enabled on your sound processor.

    If it is, your sound processor will switch off after two minutes when it's not connected to your implant. This is normal.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.