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Updated 17 May 2020Kanso® 2Apps and accessories

The indicator light on the front of the portable charger is displaying a steady orange light.

  1. Are you using the correct equipment?

    Your home charger equipment includes:

    • home charger unit
    • power adapter
    • USB cable to connect the power adapter to the charger.
    Note: For best performance, we recommend you connect your home charger to a power outlet with the power adapter we provide.

    Make sure you're using the Cochlear™ Plug Pack and Cable and be sure the Portable Charger is plugged into a power source.

  2. Is it still flashing orange?

    This indicates a fault with the charger. Call our customer support team on 877-651-7001.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.