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Updated 17 May 2020Kanso® 2Sound

I want to make sure my sound processor is receiving sound.

  1. Check the indicator light (if enabled by your hearing health professional).

    If you see quick green flashes, it means your sound processor is receiving sound from the microphones.

    If you see quick blue flashes, it means your sound processor is receiving sound from an audio source.

    You can find more information about indicator lights on page 46-47 of your Kanso® 2 Sound Processor User Guide.

  2. Check the sound level with the Nucleus® Smart App.

    Using the Nucleus® Smart App, check the sound level meter on the Status screen. Make several sounds and watch for the sound level meter to display an increase with the presence of sounds.

    Parents and caregivers can monitor sound input by using the Sound Check feature in the Smart App. You can reach Sound Check by tapping the microphone icon on the Status screen.

    A hearing person can listen to the recording to make sure your sound processor is receiving sound.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.