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Updated 17 May 2020Kanso® 2Usage and care

My sound processor does not attach as well as usual.

  1. Are you wearing your sound processor correctly?

    Make sure your sound processor is placed properly on your head.

    Always place the sound processor directly down onto your implant.

    To place the sound processor on your head:

    • Hold the sound processor slightly above the implant location on your head.
    • Rotate the sound processor slightly in both directions (clockwise and anti-clockwise).
    • When you feel a strong pull, place the sound processor on the implant.
    • Rotate the sound processor so that the microphones are facing up.
    • The Cochlear™ logo, light and microphone ports should be facing up.
    Note: Always be sure you position your processor correctly to get the best performance, and so it does not fall off your implant.

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.