Updated 17 May 2020Kanso^® 2 Usage and care

I have lost my sound processor.

Check the Nucleus^® Smart App.

First, try the Find My Processor feature in the Nucleus^® Smart App to help locate a lost sound processor.
Get a new sound processor.

If you need to get a new sound processor, contact our customer support team to discuss your options.
Complete a loss claim form.

If you're sure you won't find your sound processor – and it's still covered under warranty – just complete a loss claim form online.
Note: You can also contact our customer support team to find out if your sound processor is covered for loss. Your initial five-year warranty includes one-time loss coverage (a single instance of loss). However, any service plan you buy after your initial five-year warranty expires does not include loss. Note: Your warranty on an upgrade system is three years.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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