Need some help with your Osia® 2
Sound Processor?

Pick a topic below for your Osia 2/2(I) Sound Processor and we'll find the best answers for you.

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Apps and accessories

I need help with my app or accessory
None of these seem to help
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Most common
Osia® 2 problems

My sound processor won't turn on.

Updated 14 March 2018Osia® 2Power and batteries

My sound processor turns off.

Updated 14 March 2018Osia® 2Power and batteries

I'm experiencing tightness or discomfort at my implant site.

Updated 14 March 2018Osia® 2Usage and care

I can't hear any sound or the sound comes on and off.

Updated 14 March 2018Osia® 2Sound

I hear feedback or whistling from my sound processor.

Updated 14 March 2018Osia® 2Sound
View all 48 Osia 2 articles

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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That's OK, our support staff are here to lend a hand.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.