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So, you're having trouble with 

Below are the most common issues people report about their sound. See if your problem is on this list.

I hear a buzzing sound or distorted speech.

Updated 17 May 2020Kanso® 2Sound

The sound quality from my sound processor is poor, distorted or abnormal.

Updated 17 May 2020Kanso® 2Sound

I cannot hear any sound, or the sound comes on and off.

Updated 17 May 2020Kanso® 2Sound

The sound is too loud or uncomfortable.

Updated 17 May 2020Kanso® 2Sound

I want to make sure my sound processor is receiving sound.

Updated 17 May 2020Kanso® 2Sound

I cannot hear sound from a wireless accessory.

Updated 17 May 2020Kanso® 2Sound

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.