All troubleshooting tips for your Nucleus® 8
Sound Processor

Our collection of quick fixes for the most common issues people have with their Nucleus 8® Sound Processor.

My battery doesn't last as long as expected, even when it's fully charged.

Updated 11 August 2022Nucleus® 8Power and batteries

My sound processor won't turn on.

Updated 11 August 2022Nucleus® 8Power and batteries

My sound processor won't turn off.

Updated 11 August 2022Nucleus® 8Power and batteries

My sound processor switches off by itself.

Updated 11 August 2022Nucleus® 8Power and batteries

The sound quality from my sound processor is poor, distorted or abnormal.

Updated 11 August 2022Nucleus® 8Sound

I cannot hear any sound or the sound comes on and off when I turn on my sound processor.

Updated 11 August 2022Nucleus® 8Sound

The volume on my sound processor is too loud.

Updated 11 August 2022Nucleus® 8Sound

I have lost my sound processor.

Updated 11 August 2022Nucleus® 8Usage and care

I have accidentally damaged my sound processor.

Updated 11 August 2022Nucleus® 8Usage and care

I want to return a sound processor I have on loan.

Updated 11 August 2022Nucleus® 8Usage and care

I can't hear sound with a wireless accessory.

Updated 11 August 2022Nucleus® 8Apps and accessories

I can't hear sound with a monitor earphone.

Updated 11 August 2022Nucleus® 8Apps and accessories

The indicator light on my battery charger doesn't light up.

Updated 11 August 2022Nucleus® 8Apps and accessories

The indicator light on my battery charger is flashing orange.

Updated 11 August 2022Nucleus® 8Apps and accessories

My sound processor won't pair with my phone.

Updated 11 August 2022Nucleus® 8Apps and accessories

My sound processor won't stream audio from my phone.

Updated 11 August 2022Nucleus® 8Apps and accessories

My processor won't connect back to my phone after I go out of range.

Updated 11 August 2022Nucleus® 8Apps and accessories

I'm having trouble connecting my ReSound hearing aid to the Nucleus® Smart App on my Apple® device.*

Updated 20 April 2023Nucleus® 8Apps and accessories

I'm having trouble connecting my ReSound hearing aid to the Nucleus® Smart App on my Andriod® device.*

Updated 20 April 2023Nucleus® 8Apps and accessories

I'm having trouble navigating bimodal control in the Nucleus® Smart App.*

Updated 20 April 2023Nucleus® 8Apps and accessories

Browse articles based on topics

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Apps and accessories

I need help with my app or accessory

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.