Back
Updated 17 May 2020Kanso® 2Sound

The sound quality from my sound processor is poor, distorted or abnormal.

  1. Replace the microphone cover.

    You should replace your Kanso® 2 microphone cover every three months, if the microphone protectors look dirty, or if your sound quality degrades.

    To replace your microphone cover:

    • Remove the cover from your sound processor.
    • Place the new cover on your sound processor.
    • Press around the edge firmly with your thumbs to make sure the cover is sealed.
    Note: When you remove your microphone cover, you will expose sensitive microphone filters. Do not touch the microphone filters. This could damage sound your processor.

  2. Contact our customer support team.

    If the problem persists, call our customer support team on 877-651-7001

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

Offline
nh-customer-support@2x.png

Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
customer-service@2x.png

You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

Close this window
construction@2x.png

We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

thumbs-up@2x.png

That's great! Help us improve our troubleshooting.

We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.

Close this window
sent@2x.png

Sent. Thanks for your feedback.

OK, I'm done
thumbs-down@2x.png

Hmm, let's try something else.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.