Kanso® 2

I'm experiencing tightness or discomfort at my implant site.


  1. Try using an adhesive Cochlear™ SoftWear™ pad.

    The Cochlear™ SoftWear™ Pad is optional. If you experience discomfort when wearing your sound processor, you can attach this adhesive pad to the back of your sound processor.

    • First, remove any old pad from your sound processor.
    • Peel off the single backing strip on the adhesive side of the pad.
    • Attach the pad to the back of the sound processor – press down firmly.
    • Peel off the two semicircle backing covers on the cushion side of the pad.
    • Wear your sound processor as usual.
    Note: After attaching a Cochlear™ SoftWear Pad, you may need a stronger magnet. You may also need to make adjustments to your sound processor's programming during your next visit to your hearing health professional.
  2. Are you using a retention aid?

    If you're using a retention aid, such as a headband, this may be placing pressure on your processor. Adjust your retention aid, or try a different aid.

  3. Your processor magnet may be too strong.

    Ask your hearing care professional to change to a weaker magnet (and use a retention aid such as the Safety Line if you need to).

  4. Don't ignore the problem.

    If you continue to experience issues, or if you have a skin irritation at your implant site, contact your health care provider.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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