Updated 11 August 2022Nucleus^® 8 Apps and accessories

The indicator light on my battery charger doesn't light up.

Are you using the correct batteries?
Only connect rechargeable batteries to the charger. Don't connect disposable batteries. Note: Rechargeable batteries have a solid case. Disposable batteries have holes in their case.
Check that there's no dirt or dust on the battery contacts.
Visually inspect the contact areas of the battery and battery charger. Refer to the Nucleus 8 Sound Processor Users Guide for step-by-step cleaning tips.
Check the connection.
The battery might not be properly connected.
Check the USB port.
Make sure the USB port is receiving power.
Try a different battery.
If this fixes the problem, the original battery may be faulty or at the end of its life.

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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The indicator light on my battery charger doesn't light up.

Are you using the correct batteries?

Check that there's no dirt or dust on the battery contacts.

Check the connection.

Check the USB port.

Try a different battery.

Need more help ?

After hours? Make an online inquiry and we'll get back to you

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