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Updated 11 August 2022Nucleus® 8Apps and accessories

I can't hear sound with a monitor earphone.

  1. Check the monitor earphone.

    Make sure the monitor earphone cable is fully inserted into the socket on the Monitor Earphone Adaptor. Note: Do not use noise reduction headphones with the Monitor Earphone Adapter.

  2. Replace the monitor earphone.

  3. Check the adaptor is connected.

    Check that the Monitor Earphone Adaptor is properly connected to the processor and to the battery module.

  4. Check the status screen in the Nucleus Smart App?

    If you use the Nucleus Smart App, use the Status screen to check the processor volume level.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.