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Updated 11 August 2022Nucleus® 8Apps and accessories

My sound processor won't stream audio from my phone.

  1. Double check the sound processor is paired to your phone.

  2. Check if sound is turned up on your phone.

  3. Is there another Bluetooth® device connected to your smartphone?

    Turn the Bluetooth off on the other device.

  4. Try turning your sound processor off and on again.

    Then try turning off Bluetooth on your phone, restarting your phone and processor(s) and then turning Bluetooth back on.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.