Updated 11 August 2022Nucleus^® 8 Sound

The volume on my sound processor is too loud - update.

test - Is the volume setting too low?
Use the Nucleus Smart App or remote control to adjust the volume.
Try a different program.
You can choose between programs to change the way your sound processor deals with sound (e.g. in noisy or quiet places). Use the Nucleus Smart App or remote control to switch programs.
If the problem continues.
Remove the sound processor and coil from your head and contact your clinician.

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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The volume on my sound processor is too loud - update.

test - Is the volume setting too low?

Try a different program.

If the problem continues.

Need more help ?

After hours? Make an online inquiry and we'll get back to you

You don't have access to this service.

We're still working on providing troubleshooting for some devices.

That's great! Help us improve our troubleshooting.

Sent. Thanks for your feedback.

Hmm, let's try something else.