Back to Nucleus® 8
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So, you're having trouble with 

Below are the most common issues people report about their apps and accessories. See if your problem is on this list.

I can't hear sound with a wireless accessory.

Updated 11 August 2022Nucleus® 8Apps and accessories

I can't hear sound with a monitor earphone.

Updated 11 August 2022Nucleus® 8Apps and accessories

The indicator light on my battery charger doesn't light up.

Updated 11 August 2022Nucleus® 8Apps and accessories

The indicator light on my battery charger is flashing orange.

Updated 11 August 2022Nucleus® 8Apps and accessories

My sound processor won't pair with my phone.

Updated 11 August 2022Nucleus® 8Apps and accessories

My sound processor won't stream audio from my phone.

Updated 11 August 2022Nucleus® 8Apps and accessories

My processor won't connect back to my phone after I go out of range.

Updated 11 August 2022Nucleus® 8Apps and accessories

I'm having trouble connecting my ReSound hearing aid to the Nucleus® Smart App on my Apple® device.*

Updated 20 April 2023Nucleus® 8Apps and accessories

I'm having trouble connecting my ReSound hearing aid to the Nucleus® Smart App on my Android® device.*

Updated 20 April 2023Nucleus® 8Apps and accessories

I'm having trouble navigating bimodal control in the Nucleus® Smart App.*

Updated 20 April 2023Nucleus® 8Apps and accessories

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.