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So, you're having trouble with 

Below are the most common issues people report when using or caring for a sound processor. See if your problem is on this list.

The buttons on my sound processor don't respond as they should.

Updated 14 March 2018Nucleus® 6Usage and care

Plug-in accessories fall off my sound processor because connections are too loose.

Updated 14 March 2018Nucleus® 6Usage and care

I have lost my sound processor.

Updated 14 March 2018Nucleus® 6Usage and care

I have accidentally damaged my sound processor.

Updated 14 March 2018Nucleus® 6Usage and care

I want to return a sound processor I have on loan.

Updated 14 March 2018Nucleus® 6Usage and care

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.