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Updated 14 March 2018Nucleus® 6Sound

The sound from my sound processor comes on and off.

  1. Do you use Advanced mode?

    If you do, turn up the volume or sensitivity, or try a different program. You can find everything you need to know about Advanced Mode on page 62 of the user guide.

  2. Try a different program.

    To change between programs, quickly press and release the lower button on your sound processor. Get details about changing programs on page 15 of the user guide.

  3. Recharge or replace the battery.

    You'll find a step-by-step guide for how to do this on page 7 of the user guide.

  4. Check the coil cable.

    Make sure the coil cable is fully inserted into the socket on the coil.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.