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Updated 11 August 2022

How to upgrade to the Nucleus® 8 Sound Processor.

Engage with the moments that matter and enjoy the comfort of the world's smallest and lightest behind-the-ear cochlear implant sound processor.1,* Designed to make communicating with people easier, the Nucleus 8 Sound Processor delivers our latest hearing technology.

  1. Learn about the benefits of upgrading.

    Take a look at the many new features of the Nucleus 8 Sound Processor.
    Learn about the benefits of the Nucleus 8 Sound Processor.

  2. Learn the three ways to pay for an upgrade.

    Did you know many insurers may cover 70-80% of the cost of a replacement sound processor? And, the best part is we are here to make the process as smooth as possible.
    Learn about paying for a new sound processor..

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.