Updated 14 March 2018Nucleus® 6Accessories
I can't hear sound from an audio accessory with a cable.
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Check the cable.
Make sure the accessory cable is fully inserted into the sound processor and the audio source. -
Check the audio source.
Check that the audio accessory is turned on and working properly and try adjusting the volume. -
Do you use a remote assistant?
Use the sound meter to check the sound processor is receiving sound from the accessory. You can also check and adjust the microphone mixing ratio. -
Do you have a back-up sound processor?
If available, try using the accessory with your other sound processor.