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Updated 14 March 2018Nucleus® 6Usage and care

I want to return a sound processor I have on loan.

  1. Do you still have the packaging?

    Put your loaner sound processor into the self-addressed return packaging and ship it to us.

  2. Do you need new return materials?

    If you didn't keep the return packaging, just contact us and we'll send you new return materials. Please make sure you have the serial number of your sound processor ready to give to the customer support team. Note: You will find the serial number on the inside curve of your sound processor.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.