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Updated 14 March 2018Nucleus® 6Accessories

The indicator light on my battery charger is flashing orange.

  1. Are you using rechargeable batteries?

    Only connect rechargeable batteries to the charger. Don't connect disposable batteries. Note: Rechargeable batteries have a solid case. Disposable batteries have holes in their case.

  2. Check the connection.

    The battery might not be properly connected.

  3. Try a different battery.

    If this fixes the problem, the original battery may be faulty or at the end of its life. It's probably time to replace the battery.

  4. Chargers don't work in extreme warm or cold.

    Make sure you only use the charger within 32°F-104°F.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.