All troubleshooting tips for your Baha® 6 Max
Sound Processor

Our collection of quick fixes for the most common issues people have with their Baha® 6 Max Sound Processor.

My sound processor won't turn on.

Updated 5 March 2021baha 6 maxPower and batteries

My sound processor works for about 5-10 minutes, then stops.

Updated 5 March 2021baha 6 maxPower and batteries

The sound from my sound processor is too quiet or muffled.

Updated 5 March 2021baha 6 maxSound

The sound from my sound processor is too loud or uncomfortable.

Updated 5 March 2021baha 6 maxSound

I hear feedback or whistling from my sound processor.

Updated 5 March 2021baha 6 maxSound

I can't hear any sound when I turn on my sound processor.

Updated 5 March 2021baha 6 maxSound

I'm not sure how to care for my sound processor.

Updated 5 March 2021baha 6 maxUsage and Care

I have lost my sound processor.

Updated 5 March 2021baha 6 maxUsage and Care

I have accidentally damaged my sound processor.

Updated 5 March 2021baha 6 maxUsage and Care

The snap coupling is broken or is in poor condition.

Updated 5 March 2021baha 6 maxUsage and Care

I've lost the connection with my Baha® Smart App for iPhone® and I can't reconnect.

Updated 5 March 2021baha 6 maxApps and accessories

I need to pair my sound processor to a Cochlear True Wireless™ device.

Updated 5 March 2021baha 6 maxApps and accessories

My sound processor changes programs when I get a message alert, use the keyboard, or lock the phone.

Updated 5 March 2021baha 6 maxApps and accessories

Browse articles based on topics

Power and batteries

Power and batteries

I'm having trouble with the power
Sound

Sound

Things don't sound right
Usage and care

Usage and care

My device is lost or damaged
Apps and accessories

Apps and accessories

I need help with my app or accessory

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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troubleshooting

We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.