Back to Baha® 6 Max
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So, you're having trouble with 

Below are the most common issues people report about their apps and accessories. See if your problem is on this list.

I've lost the connection with my Baha® Smart App for iPhone® and I can't reconnect.

Updated 5 March 2021Baha® 6 MaxApps and accessories

I need to pair my sound processor to a Cochlear True Wireless™ device.

Updated 5 March 2021Baha® 6 MaxApps and accessories

My sound processor changes programs when I get a message alert, use the keyboard, or lock the phone.

Updated 5 March 2021Baha® 6 MaxApps and accessories

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.