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Updated 5 March 2021baha 6 maxSound

The sound from my sound processor is too quiet or muffled.

  1. Try turning up the volume.

    Use a compatible smartphone or a wireless device to turn up the volume.

  2. Make sure your sound processor is dry.

    If your sound processor gets wet or is exposed to humidity, dry it with a soft cloth, remove the battery, and let your sound processor dry out in its storage case or Dri-Aid Kit before inserting a new battery. Note: Only use cleaning methods recommended by Cochlear.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.