I have lost my sound processor.
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Try the Find My Processor feature in the Baha® Smart App.
Don't worry – the Baha Smart App can help you locate a lost sound processor.
Open the Assist section in the Baha Smart App on your compatible Apple® or Android™ device and tap Locate device.
You will see a bar appear in the middle of your screen. The closer you get to your sound processor, the higher the bar rises on your screen.
There's even a possible solution if your sound processor is switched off or if you're too far away for a connection.
Switch to Map view in the Baha Smart App. The map shows the last location where your compatible Apple or Android device had a connection to your sound processor.
This helps you narrow the search to places like your workplace, your child's school, or your back yard.
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Contact customer support.
If you're sure you won't find your sound processor, contact our customer support and you'll soon have a new one.
They'll advise you if your sound processor is covered for loss. Your warranty includes coverage for a single instance of loss.
Note: Your initial two-year warranty includes loss coverage. However, any service plans you buy after your initial two-year warranty expires does not include loss.