Osia® 2

I press the pairing button on the TV Streamer but no pairing melody plays in the sound processor.

  1. The TV Streamer and sound processor are not within wireless range.

    Make sure the TV Streamer and sound processors are within wireless range (up to 20 feet) and repeat the pairing process.

    This varies slightly depending on whether you're pairing your TV Streamer in channel 1, channel 2 or channel 3.

    To pair your TV Streamer with your sound processor:

    • Make sure the TV Streamer is plugged into a wall socket with the green power light on.
    • Turn off your sound processor.
    • Press the pairing button on the TV streamer once to activate its pairing mode (in channel 1).
    • Press the pairing button twice (for channel two) or three times (for channel 3).

    The yellow light indicator on the front of the TV Streamer will now blink once, twice or three times every 2 seconds to indicate it is ready to be paired in channel 1, 2 or 3 of your sound processor.

    You can tell the pairing mode has been activated when the channel indicator is flashing. Pairing mode will be active for 20 seconds.

    While the channel indicator light is flashing, turn on your sound processor.

    Your sound processor will indicate a successful pairing with an audible melody.

    Note: You can watch a short video about how to pair your TV Streamer to your Osia 2 Sound Processor.
  2. The TV Streamer and sound processor have not been in pairing mode simultaneously.

    Repeat the pairing process as above.

    Also, make sure you close the battery doors on both sound processors within 20 seconds after you press the pairing button on the TV Streamer.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.


Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry