Updated 11 February 2018Osia® 2Apps and accessories
The sound from my TV Streamer is distorted.
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The audio input level from the TV is too high.
Adjust the volume using the volume button on the TV Streamer until the sound is no longer distorted.
Need more help ?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.
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If you want to send in a device for repair, call our customer support team on 877-651-7001.
We're still working on providing troubleshooting for some devices.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.
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We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.
Hmm, let's try something else.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.