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Updated 11 February 2018Osia® 2Apps and accessories

When I use my TV Streamer, there is no sound in the sound processors although it is in the streaming program.

  1. The TV Streamer and sound processors are not within wireless range.

    Make sure the TV Streamer and sound processors are within wireless range (up to 20 feet).

  2. The TV might have been turned off or the sound from the TV has been muted.

    Turn on or unmute the TV.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.