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Updated 11 February 2018Osia® 2Apps and accessories

TV Streamer is distorted, or drop-outs occur from time to time.

  1. The TV Streamer and sound processors may be on the edge of the wireless range.

    Move closer to the TV Streamer.

  2. The TV Streamer and sound processors may not be within sufficient "line-of-sight".

    Make sure you put the TV Streamer in an adequate position. You should be within normal reach (within 20 feet) from your TV Streamer and without any significant obstacles obstructing the streaming.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.