All troubleshooting tips for your Baha® 5
Sound Processor

End of support. After September 30, 2022, you will no longer be able to purchase parts and accessories for all Baha® 5 and Baha® 5 Power Sound Processors and Cochlear will no longer be able to repair out-of-warranty sound processors. For more information, visit our End of support, information page.

My sound processor won't turn on.

Updated 1 December 2019Baha® 5Power and batteries

My sound processor works for about 5-10 minutes, then stops.

Updated 1 December 2019Baha® 5Power and batteries

I hear feedback or whistling from my sound processor.

Updated 1 December 2019Baha® 5Sound

I can't hear any sound when I turn on my sound processor.

Updated 1 December 2019Baha® 5Sound

The sound quality from my sound processor is poor or isn't as good as it was.

Updated 1 December 2019Baha® 5Sound

I'm not sure how to care for my sound processor.

Updated 1 December 2019Baha® 5Usage and care

I have lost my sound processor.

Updated 1 December 2019Baha® 5Usage and care

I have accidentally damaged my sound processor.

Updated 1 December 2019Baha® 5Usage and care

The snap coupling is broken or is in poor condition.

Updated 1 December 2019Baha® 5Usage and care

I've lost the connection with my Baha® 5 Smart App for iPhone® and I can't reconnect.

Updated 1 December 2019Baha® 5Apps and accessories

My sound processor changes programs when I get a message alert, use the keyboard, or lock the phone.

Updated 1 December 2019Baha® 5Apps and accessories

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Power and batteries

Power and batteries

I'm having trouble with the power
Sound

Sound

Things don't sound right
Usage and care

Usage and care

My device is lost or damaged
Apps and accessories

Apps and accessories

I need help with my app or accessory

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troubleshooting

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.