All troubleshooting tips for your Baha® 5
Sound Processor

End of support. After September 30, 2022, you will no longer be able to purchase parts and accessories for all Baha® 5 and Baha® 5 Power Sound Processors and Cochlear will no longer be able to repair out-of-warranty sound processors.

My sound processor won't turn on.

Updated 1 December 2019Baha® 5Power and batteries

My sound processor works for about 5-10 minutes, then stops.

Updated 1 December 2019Baha® 5Power and batteries

I hear feedback or whistling from my sound processor.

Updated 1 December 2019Baha® 5Sound

I can't hear any sound when I turn on my sound processor.

Updated 1 December 2019Baha® 5Sound

The sound quality from my sound processor is poor or isn't as good as it was.

Updated 1 December 2019Baha® 5Sound

I'm not sure how to care for my sound processor.

Updated 1 December 2019Baha® 5Usage and care

I have lost my sound processor.

Updated 1 December 2019Baha® 5Usage and care

I have accidentally damaged my sound processor.

Updated 1 December 2019Baha® 5Usage and care

The snap coupling is broken or is in poor condition.

Updated 1 December 2019Baha® 5Usage and care

I've lost the connection with my Baha® 5 Smart App for iPhone® and I can't reconnect.

Updated 1 December 2019Baha® 5Apps and accessories

My sound processor changes programs when I get a message alert, use the keyboard, or lock the phone.

Updated 1 December 2019Baha® 5Apps and accessories

Browse articles based on topics

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Apps and accessories

I need help with my app or accessory

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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After hours? Make an online inquiry and we'll get back to you

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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.