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Are you wearing eyeglasses, a bike helmet or similar?
Make sure anything you might wear on your head or in your hair doesn't touch your sound processor. This can cause feedback. -
Check the battery door.
Make sure the battery door is completely closed. -
Check for external damage.
If there are any cracks in the casing of your sound processor, you may need a new one. -
You may need a new program.
If none of the above solves the issue, your sound processor may need a programming adjustment. Check with your clinician.
Need more help ?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.
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After hours? Make an online inquiry and we'll get back to you
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If you want to send in a device for repair, call our customer support team on 877-651-7001.
We're still working on providing troubleshooting for some devices.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.
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We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.
Hmm, let's try something else.
We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.