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Updated 1 December 2019Baha® 5Power and batteries

My sound processor works for about 5-10 minutes, then stops.

  1. Replace the battery.

    A new battery is the most-likely solution. To replace your battery:

    Hold the sound processor with the back facing upwards.

    Open the battery compartment all the way and remove the old battery.

    Remove the sticker on the + side of the new battery.

    Put the battery facing upwards into its compartment.

    Close the battery door.

    Note: You can also watch a video about how to change batteries in a Baha 5 Sound Processor. Note: When its battery is low, the Baha 5 sound processor plays a chime to let you know it's time to change the battery. It plays three notes, followed by a lower note twice.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.