Need some help with your Baha® 5
Sound Processor?

End of support. After September 30, 2022, you will no longer be able to purchase parts and accessories for all Baha® 5 and Baha® 5 Power Sound Processors and Cochlear will no longer be able to repair out-of-warranty sound processors. For more information, visit our End of support, information page.

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Power and batteries

I'm having trouble with the power
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Sound

Things don't sound right
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Usage and care

My device is lost or damaged
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Apps and accessories

I need help with my app or accessory
None of these seem to help
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Most common
Baha® 5 problems

My sound processor won't turn on.

Updated 1 December 2019Baha® 5Power and batteries

The sound quality from my sound processor is poor or isn't as good as it was.

Updated 1 December 2019Baha® 5Sound

I have accidentally damaged my sound processor.

Updated 1 December 2019Baha® 5Usage and care

I've lost the connection with my Baha® 5 Smart App for iPhone® and I can't reconnect.

Updated 1 December 2019Baha® 5Apps and accessories

My sound processor works for about 5-10 minutes, then stops.

Updated 1 December 2019Baha® 5Power and batteries
View all 11 Baha 5 articles

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

Offline
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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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That's OK, our support staff are here to lend a hand.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.