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Updated 17 May 2020Kanso® 2Usage and care

My sound processor does not attach as strongly as usual.

  1. Are you wearing your sound processor correctly?

    Make sure your sound processor is placed properly on your head.

    Place the sound processor on your implant with the:

    • Cochlear™ logo, light and microphone ports facing up
    • straight edge facing down.
    Note: Always be sure you position your processor correctly to get the best performance, and so it does not fall off your implant.

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.