Kanso® 2

The sound is too loud or uncomfortable.

  1. Turn down the volume.

    Try turning down the volume with either the Nucleus® Smart App or the Cochlear Remote Control.

  2. Turn down sensitivity in the Nucleus® Smart App.

    If your hearing health professional has enabled sensitivity and you're using the Nucleus® Smart App, try turning down the sensitivity.

  3. Try a different program.

    While many people have just one everyday program, you can choose between programs to change the way your sound processor deals with sound (e.g. in noisy or quiet places).

    To switch between programs, use your app or remote. Refer to your app or remote user guide for details.

  4. Contact your hearing health professional.

    If the problem persists after trying the above steps, remove the sound processor from your head and contact your hearing health professional.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.


Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry