Are you wearing your sound processor correctly?
Make sure your sound processor is placed properly on your head.
Place the sound processor on your implant with the:
- Cochlear™ logo, light and microphone ports facing up
- straight edge facing down.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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