I have lost my sound processor.

Follow these steps to help locate your sound processor. We’re here to help you identify the best next steps.

1. Try the "Locate sound processor" feature in the Osia® Smart App

   • Open the Osia® Smart App and select Locate Sound Processor from the main menu.
   • Use the on-screen signal bar to help locate your sound processor. The closer you are to the sound processor, the higher the bar will rise.

   If this function does not work, continue to next step.

2. Check the last known location

   If the sound processor is turned off or too far away to connect:

   • Switch to "Map View" in the Osia® Smart App.
   • The map displays the last location where your compatible Apple® or Android™ device was connected to the sound processor, helping you narrow your search.

3. Contact customer support.

   If you are unable to locate your sound processor, see below to contact Customer Support for assistance.

   • You may be eligible for a replacement under your warranty's one-time loss coverage.
   • If you're unsure of your warranty status, sign in to your Cochlear account or see the below contact information for Customer Support.
   Note: Any service plans you buy after your initial warranty expires do not include loss.