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Updated 15 September 2026Osia® 2Usage and care

I have accidentally damaged my sound processor.

If this is the case, we're here to help you identify the best next steps.

  1. Check your warranty status

    • Please use our online form (link once available) and we'll organize a repair or replacement.
    • Please keep an eye out for our communication regarding next steps after the form is submitted.
    • If you're unsure of your warranty status, sign in to your Cochlear account or contact our Customer Support team at 877-651-7001.

  2. If your Sound Processor is out of warranty

    • Contact our customer support team at 877-651-7001 to review your available service and replacement options.
    • Discuss if a Service Plan may benefit you.

  3. Contact our Customer Support Team

    We understand how important continual access to sound is. Our expert Customer Support team is here to assist you, please see below to get connected.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

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Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
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You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

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We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

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That's great! Help us improve our troubleshooting.

We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.

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Sent. Thanks for your feedback.

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Hmm, let's try something else.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.