Osia® 2

The 'search' icon is constantly displayed on the Remote Control display.


  1. The Remote Control and sound processor may not be within wireless range.

    Make sure the Remote Control and sound processor are within wireless range (up to 40 inches).

  2. The sound processor may not be on.

    Turn on your sound processor.

  3. The battery in the sound processor may be depleted.

    Put a new battery in your sound processor.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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