Nucleus® 6

The sound on my sound processor is too quiet or muffled.


  1. Try a different program.

    To change between programs, quickly press and release the lower button on your sound processor. There's a step-by-step guide to changing programs on page 15 of the user guide.
  2. Do you use Advanced mode?

    If you do, turn up the volume or sensitivity, or try a different program. There's a step-by-step guide to help you on page 62 of the user guide.
  3. Do you have a remote assistant?

    If you do, check volume and sensitivity. Further troubleshooting can be found in the remote's user guide.
  4. Replace the microphone protectors.

    There's a step-by-step guide for how to do this on page 43 of the user guide.

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