Try a different program.To change between programs, quickly press and release the lower button on your sound processor. There's a step-by-step guide to changing programs on page 15 of the user guide.
Do you use Advanced mode?If you do, turn up the volume or sensitivity, or try a different program. There's a step-by-step guide to help you on page 62 of the user guide.
Do you have a remote assistant?If you do, check volume and sensitivity. Further troubleshooting can be found in the remote's user guide.
Replace the microphone protectors.There's a step-by-step guide for how to do this on page 43 of the user guide.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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