Nucleus® 6

I have accidentally damaged my sound processor.


  1. Don't worry. Is your sound processor still under warranty?

    Please use our online form and we'll organize a repair or replacement. We can often ship a replacement sound processor in 24-48 hours.
  2. Is your sound processor out of warranty?

    Please call our customer support team on 877-651-7001.
  3. Not sure about your warranty?

    If you're not sure about your warranty, please contact our customer support team.

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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