Kanso®

My remote control won't change programs or adjust volume.


  1. Do you have two sound processors?

    If you do, make sure both sound processors are turned on.
  2. Perhaps the remote is too far from your sound processor.

    Move the remote within six feet of your sound processor.

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Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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