Back
Updated 14 March 2018Kanso®Accessories

My remote assistant will not charge.

  1. Check the connections.

    Sometimes it's a simple matter of making sure everything is connected properly.

  2. Is the charger damaged?

    Check the USB connector on the remote assistant and make sure there is no damage.

  3. Have you checked if everything is switched on?

    If you are charging your remote assistant using a computer, make sure the computer is “awake” and on.

  4. Try charging your remote assistant using the USB cable and the Cochlear global power adaptor.

    There's a step-by-step guide on how to charge your remote assistant on page 10 of the Nucleus® CR230 Remote Assistant User Guide.

Need more help ?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday for telephone enquiries as well as 8:00am - 5:00pm MDT Monday to Friday for chat enquiries. Choose phone or chat and we'll take it from there.

Offline
nh-customer-support@2x.png

Talk on the phone

We're here to help. Call now to speak with a customer support team member.

After hours? Make an online inquiry and we'll get back to you

Make an online inquiry
customer-service@2x.png

You don't have access to this service.

If you want to send in a device for repair, call our customer support team on 877-651-7001.

Close this window
construction@2x.png

We're still working on providing troubleshooting for some devices.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.

thumbs-up@2x.png

That's great! Help us improve our troubleshooting.

We're happy your problem is solved. To help us improve, tell us what you did that solved your problem and anything we missed.

Close this window
sent@2x.png

Sent. Thanks for your feedback.

OK, I'm done
thumbs-down@2x.png

Hmm, let's try something else.

We are available 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. For after hours support, make an online inquiry and a member of our customer support team will get back to you.