Updated 14 March 2018Kanso®Accessories
I can't hear sound with a wireless accessory.
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Make sure the wireless accessory is charged and turned on.
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Is the accessory paired with your sound processor?
You can find videos for pairing wireless accessories on our device support page or check the True Wireless™ Accessories User Guide. -
Check the volume of the wireless accessory.
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Do you use a remote assistant?
If you do, use the Streaming menu to check the connection to your accessory. You can also try adjusting the accessory/microphone mixing ratio on your remote assistant. This function is not available on the remote control. -
Do you have a spare sound processor?
If you do, try it with your wireless device to see if this solves the problem.