The sound quality from my sound processor is poor, distorted or abnormal.
Replace the microphone cover.
You should replace your Kanso® 2 microphone cover every three months, if the microphone protectors look dirty, or if your sound quality degrades.
To replace your microphone cover:
- Remove the cover from your sound processor.
- Place the new cover on your sound processor.
- Press around the edge firmly with your thumbs to make sure the cover is sealed.
Contact our customer support team.
If the problem persists, call our customer support team on 877-651-7001