Kanso® 2

The sound quality from my sound processor is poor, distorted or abnormal.


  1. Replace the microphone cover.

    You should replace your Kanso® 2 microphone cover every three months, if the microphone protectors look dirty, or if your sound quality degrades.

    To replace your microphone cover:

    • Remove the cover from your sound processor.
    • Place the new cover on your sound processor.
    • Press around the edge firmly with your thumbs to make sure the cover is sealed.
    Note: When you remove your microphone cover, you will expose sensitive microphone filters. Do not touch the microphone filters. This could damage sound your processor.
  2. Contact our customer support team.

    If the problem persists, call our customer support team on 877-651-7001

Need more help?

Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.

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