Double check that your sound processor is turned on.
Use the battery door to turn your sound processor on and off.
To turn on your sound processor, close the battery door completely.
To turn off your sound processor, gently open the battery door until you feel the first “click”.Note: When your sound processor is turned off and on again, it will return to Program 1 and default volume level. If enabled, audio and/or visual signals will let you know that the device is starting up.
Replace the battery.
To replace your battery:
Hold the sound processor with the back facing upwards.
Open the battery compartment all the way and remove the old battery.
Remove the sticker on the + side of the new battery.
Put the battery facing upwards into its compartment.
Close the battery door.
Need more help?
Get in touch with a member of our customer support team. We're available from 6:00am – 6:00pm MDT Monday to Friday and 8:00am – 12:00pm Saturday. Choose phone or chat and we'll take it from there.
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